Integrations and workflows
Connect your existing services and build the tools your team needs. From APIs and workflows to internal web apps, we can develop the setup, add AI where it helps and provide hosting and support.
Custom development, integrations and ongoing support · Scope and costs agreed before work starts
Sounds familiar?
The same information gets entered twice
Orders, contacts or invoices are copied between systems, with extra admin and room for mistakes.
The process depends on spreadsheets and memory
Someone has to chase every step, check what happened and pass the work to the next person.
You need a tool that doesn’t exist yet
The business needs a shared internal tool, a custom web app or a workflow that standard software can’t provide.
Connections and tools for your team
Find the missing connection
We’ll follow the process with your team to see where time is lost or information goes missing. Sometimes the answer is a connection; sometimes the process itself needs changing.
Connections between existing services
We connect the services your team uses so information reaches the right place. We check APIs, permissions and platform limits before promising an integration.
Internal tools and custom web apps
We build dashboards, interfaces and custom web apps for work that standard tools don’t cover. We’ve built internal tools and connected workflows for businesses since Gladding Digital started in 2018.
n8n hosting and support
We like n8n and can host and support it, including backups and maintenance. We also work with other automation services or build direct integrations when those fit the job better.
AI in the workflow
We can add document extraction, summaries or drafting to a workflow. We’ll test the output and establish which decisions or actions need a person to review them.
Testing, documentation and ongoing care
We test normal operation, failures and duplicate records, then document how the workflow runs. We’ll explain the alerts, recovery options and ongoing support it needs.
Taking a workflow into use
Understand the current work
We’ll talk through the work with your team and identify a first piece that can make a difference.
Design and scope
We check the systems, APIs and data, then set out the technical approach, price and operating costs.
Build and test
We develop and test the connection or application with representative examples. We check failure and recovery before introducing it to live work.
Put it into use and support it
We’ll introduce the workflow to your team and provide documentation. Hosting, monitoring and further development can be part of our ongoing support.
One we did
B2B Organisation · B2B
The same workflows, minus the Zapier bill
An established firm ran its automations on Zapier, at Zapier’s prices. We rebuilt the whole estate on self-hosted n8n, which cut the recurring bill and put their data, retention and control back in house.
Read the case studyQuestions
No. We like n8n and can host and support it, but the process and your existing services come first. We can work with platforms such as Zapier or Make, assess the connections already available or build a direct integration or custom application where that is a better fit.
We assess the tools you use and their available APIs, webhooks, import options and access permissions. Many common business services provide useful ways to connect, but the details vary. We confirm what is possible, any limitations and ongoing platform charges before agreeing the work.
Yes. We have built internal tools, custom web apps and business workflows for years. We can combine an interface for your team with integrations and automated steps behind it, including AI where it adds a useful capability.
We agree access, hosting, documentation and ownership arrangements in the proposal. Your team can run the setup, use us for specialist support or take an ongoing hosting and maintenance service. Monitoring, response arrangements and changes are scoped clearly rather than assumed to be included.
Also under systems and automation
Forms, bookings and quotes
Make it easier for customers to enquire, book or get a quote, and give your team the information it needs to take the next step. We plan the journey, build the tools and connect the systems behind them.
AI implementation
Use AI where it helps your team handle information, prepare useful drafts or find answers. We assess the task, build it into a practical workflow and agree the checks needed before it goes into use.
Tell us which process needs to work better
Which task still involves copying information between tools? Tell us what your team does today and which services are involved.
